My Miserable Malaysia Airline Moment

 In Blog, Destination guides, Travel Diary

Dont Fly Malaysia AirlinesMalaysia Airlines has been making the headlines recently for some of the worst reasons imaginable (crashes and disappearances) and I don’t want to undermine the severity of that.  They should be making front page news again after recently dishing out a shockingly bad experience on flight MH132 – albeit I’ll consider myself lucky my plane DID make it to its destination…The problem? My bags didn’t.

What’s the first thing anyone wants to do after a long flight? Grab their stuff and take a shower. No such luck for me – I boarded my flight to Delhi to start my trip to my office in Jaipur, and left New Zealand behind on a very long 19 hour flight. How was I welcomed?  I wasn’t – Malaysian Airlines ground staff couldn’t care less or be be any more impolite – I was left stranded and spent a very uncomfortable 24 hours in Delhi’s sweltering 38 degrees heat on its chaotic streets with nothing but the clothes on my back – literally.  1 day in my life written off.

Malaysia Airlines has even had the audacity to ignore at least 6 of my emails over the last few months. Zero, zip. Absolutely unbelievable! Knock knock, are you there, Malaysia Airlines? They’ve given me several case numbers: GTS/2559-09/2014, 4498-10/2014, 2738-11/2044, 0355-02/2015, 56-02/2015 and notified me that my email “has been well received”.018730-lost-luggage

Their Head of Marketing & Products, Dean Dacko, even had the cheek to send me a survey asking for my feedback on my flight!  I gladly responded!

Malaysia Airlines “customer service” is nothing short of deplorable, I think its staff and common courtesy towards its customers has gone missing as well!

What’s your worst airline story? Did they resolve your issue to your satisfaction?  Anyone else fallen foul of Malaysia Airlines “customer service”?

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Showing 4 comments
  • Tracey
    Reply

    That sucks! You would have thought that Malaysian Airlines would have been doing all they can to restore peoples confidence in them. Hope you get things sorted soon!

  • Sarah Summers
    Reply

    I would have thought they would have replied after so many requests. Hope you get a reason soon, I agree with Tracey!

  • Reply

    Ah! Terrible! I agree with Tracey. Hopefully this will get their attention? If their compensation was a free flight/ discounted flight…Would you fly with them again? 🙂

    • Mark
      Reply

      Hi Nina – thanks. I would have accepted a free upgrade but unfortunately didn’t received any offers from them!

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